In my current role as an Associate Project Manager, we had a team member who was underperforming, specifically in consistently meeting timelines. I noticed patterns of late submissions and an increasing reliance on extended deadlines.
My approach to addressing the situation was nuanced and involved both analyzing their performance and having a direct conversation with them. I reassured them that it was a safe space where they could share if they were facing any challenges. They spoke about their struggle juggling multiple projects and feeling unclear about their priorities.
With this insight, I liaised with the upper management and we implemented a more structured task assignment process and clarified prioritizing methods. Regular performance feedback and goal-setting sessions were also set up.
Over time, there was a significant improvement in the team member's ability to manage their tasks and meet deadlines. They expressed gratitude for the improved structure and guidance. This experience underscored to me the value of open communication, providing clear expectations, and constructive support in addressing performance issues.