As a Technical Writer at NanoTech Solutions, I regularly interview subject matter experts to gain a solid grasp of our advanced nanotechnology products. My approach encompasses active listening, thorough preparation, respectful communication, and critical thinking.
One instance demonstrates this approach. When assigned to develop a manual for a complex nanocircuitry system, I interviewed our leading Engineer on the project. Before our discussion, I studied the system overview and previous documentation, which allowed me to formulate insightful questions and understand his input better.
My interaction resulted in a clearer vision of the system's intricate details, and the nuances shared significantly enhanced the product manual. Feedback from users highlighted the manual's clarity, directly improving our product usability and customer experience. One area I improved upon in subsequent interviews was balancing detailed help with high-level overviews, as experts can sometimes delve too deep into technicalities.